Citizen's Guide to Making Commendations & Complaints

The New Milford Police Department is committed to providing high quality police services to the community. In order to be responsive to community needs, it is necessary to have citizen input. Your constructive comments about our service, good or bad, will help us improve and achieve our goals.

Commending Exceptional Performance

The best way to commend the actions of a police department employee is to write a brief letter or E-mail describing the incident and the actions you think were exceptional. This correspondence should be sent to the attention of the Deputy Chief of Police. Information such as date, time and location will help identify the employee if you do not know his or her name. If you choose not to write, you may ask to speak with the officer's supervisor and make a verbal commendation.

Making a Complaint

It has been our experience that many complaints involve a misunderstanding of police policy or procedure and are often resolved by speaking with supervisory personnel. While we encourage you to try this avenue, we understand that some complaints do require a full inquiry. If you are not satisfied with the supervisory response, a complaint can be made by letter, E-mail, telephone or in person. Correspondence should be sent or directed to the attention of the Chief of Police.