Transportation aboard our handicap accessible buses is available for Senior Citizens 60+ years of age and Individuals 18+ years of age with ADA certification through HART Transit Monday to Friday, 8:00 AM – 4:00 PM to destinations within the Town of New Milford on a first call, first serve basis.
- Ideally, reservations should be made three days in advance but we will fit you in if possible.
- You will get a call the day before your scheduled ride with the pick-up time.
- You will be taken to the destination scheduled but if you need to make multiple stops, it needs to be pre-scheduled.
- If you need to cancel a ride, please let us know as soon as possible by calling the Senior Center.
- Please be prompt and ready to go fifteen minutes before your pick-up time and call the Senior Center if the bus is more than ten minutes late.
- The Town of New Milford requires you to wear your seatbelt while the bus is in motion.
- Please limit yourself to no more than three reasonable-sized bags of goods that can be placed at your feet or on your lap. You must be able to safely carry your belongings on and off the bus.The Bus Drivers are not permitted to handle your items.
- Riders must have independent mobility, if you do need assistance, companions are welcome to ride free of charge, please let us know when scheduling your ride.
- Please note that that Bus Drivers are not permitted to leave the bus unattended and must remain within three feet of the bus at all times.
- Service animals are welcome on the Senior Center Bus if you travel with a service animal. Pets up to twenty pounds may be transported in carriers designed for that purpose. The Bus Drivers cannot help passengers carry pets.
- Senior Center busses accommodate all wheelchairs, scooters or other mobility devices up to the maximum physical dimensions and constraints of the bus. All Senior Center vehicles have wheelchair lifts. Drivers are trained to safely operate wheelchair lifts and secure mobility devices on the bus.
- Scooter users are asked to transfer to a seat after boarding. Most scooters cannot be tied down as securely as a standard wheelchair and are not designed for use on a moving vehicle.
- Other mobility devices such as walkers and canes are accommodated and must be appropriately secured.
- Passengers that have trouble with steps may use the lift.
- Respirators and portable oxygen are permitted aboard the bus and must be secured by rider.
- We reserve the right to deny service to anyone who habitually abuses the service; whose conduct on and off the bus interferes with the safe operation of the vehicle, scheduling or behaves in a way that is offensive to staff or other passengers, or violates our policies.
- Please refrain from loud and disruptive conversation or noise that interferes or distracts the driver.
- Riding the bus while intoxicated or under the influence of drugs is prohibited.
- Tobacco, e-cigarettes or vaping is not permitted in or around the bus.
WHEELS of Greater New Milford
The WHEELS Program of Greater New Milford is a volunteer organization that provides seniors and individuals who are ADA-certified to non-emergency medical appointments in and around the greater New Milford area. Two cars and a wheelchair accessible van are available to transport based on availability.
The WHEELS Office, located on the lower level of the Senior Center, is open Mondays - Thursday, 9:00 AM - 12:00 PM and can be reached at 860-354-6012 or through their newly launched website: